Account-related: How do I change my password? Can I share my account with others?

Log in to your account.
Navigate to your account settings or profile.
Look for the option to "Change Password" or similar.
Enter your current password.
Create a new, strong password.
Confirm your new password.
Save your changes.

Sharing Your Account:

Note: Sharing your account with unauthorized individuals can lead to account suspension or termination.

Subscription-related: How do I cancel my subscription? Can I pause my subscription temporarily?

Log in to your account.
Navigate to your account settings or profile.
Look for the option to "Cancel Subscription" or similar.
Follow the on-screen instructions.
Confirm your cancellation.

Content-related: What is the difference between HD and 4K? Can I download content for offline viewing?

HD vs. 4K: Understanding the Difference
HD (High Definition): This refers to a video resolution that provides a significantly higher image quality than standard definition (SD). HD typically has a horizontal resolution of 1280 pixels.
4K (Ultra High Definition): This is a video resolution with a horizontal resolution of 3840 pixels. It offers a much sharper and more detailed picture compared to HD.

Downloading Content for Offline Viewing:

To download content:

Log in to your account.
Find the content you want to download.
Look for a download button or icon.
Select the desired quality (HD or 4K, if available).
Follow the on-screen instructions.
Note: Download policies and availability may vary between platforms.

Technical issues: My app keeps crashing. How do I fix it?

Common Fixes for App Crashes:

Update the App: Check if there's a newer version of the app available in the app store. Updates often include bug fixes and performance improvements.
Restart Your Device: Sometimes, a simple restart can resolve temporary glitches.
Clear App Cache and Data: This can help clear up any corrupted data that might be causing issues:
On iOS: Go to Settings > General > iPhone Storage > [Irox ott] > Offload App. Then, reinstall the app.
On Android: Go to Settings > Apps > [Irox ott] > Storage > Clear Cache/Clear Data.
Check Internet Connection: Ensure you have a stable and strong internet connection.
Uninstall and Reinstall: If none of the above solutions work, try uninstalling the app and reinstalling it from the app store.

Additional Tips:

Check for Device Compatibility: Make sure your device's hardware and software meet the minimum requirements for the app.
Contact Customer Support: If you're still experiencing issues, reach out to the OTT platform's customer support for further assistance.